Privacy Policy

Welcome to Orivo AI (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.orivoai.com, use our AI-based voice/text communication services, or interact with any of our software applications or services (“Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms and Conditions. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, business name, and job title
  • Login credentials, billing details, and payment information (handled via third-party payment processors)
  • Voice recordings, call logs, and chat transcripts

b. Automatically Collected Data

  • IP address, browser type, operating system
  • Device identifiers
  • Usage logs and interaction patterns with our AI services

c. AI Voice & Text Data

  • Audio, voice, and textual data shared via our services (calls, chats, messages)
  • This may include business requests, customer conversations, or service orders

Note: All voice and text interactions are processed securely for performance enhancement, debugging, and quality assurance. Sensitive data is redacted or anonymized where possible.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our AI voice and text services
  • Improve and personalize the user experience
  • Train and optimize our AI models (with anonymization and user consent)
  • Respond to customer inquiries and provide support
  • Monitor for security, fraud, and compliance
  • Conduct analytics and research to improve product performance
  • Comply with legal obligations (GDPR, CCPA, etc.)

3. Sharing & Disclosure

We do not sell your personal data. We may share data with:

  • Service Providers: Cloud hosting (e.g., Firebase, AWS), AI platforms (e.g., OpenAI, Voiceflow), analytics tools (e.g., Google Analytics)
  • Integrations: With platforms like Zapier, Make, Vapi, Retell, N8N, for workflow automation and functionality enhancement
  • Legal Requirements: If required by law, subpoena, or legal process
  • Business Transfers: In case of merger, acquisition, or asset sale (with prior notice)

4. Voice and AI Data Handling

  • All voice/audio inputs are processed securely through encrypted channels
  • AI data is used strictly for service improvement and not for profiling or third-party advertising
  • Audio is retained only as long as necessary for training, debugging, or compliance purposes
  • Consent is obtained explicitly where required for data capture (e.g., voice recording notices)

5. Your Data Rights

Depending on your location, you have the right to:

  • Access or receive a copy of your data
  • Correct or update your data
  • Request deletion (“Right to be Forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please contact us

6. Data Security

We use industry-standard measures including:

  • SSL encryption
  • Role-based access control
  • Secure API endpoints
  • Regular audits and penetration testing

Despite our efforts, no method of transmission is 100% secure. We cannot guarantee absolute security.

7. Third-Party Tools

We may use third-party tools, plugins, or services that collect data under their own privacy policies:

  • Google Ads (for remarketing)
  • Meta Pixel, LinkedIn Insight Tag
  • AI APIs (OpenAI, Claude, Google A2A)

All tools used are compliant with Google Ads data requirements.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have, contact us for immediate deletion.

9. International Data Transfers

Your data may be processed in countries outside your jurisdiction (e.g., the United States or EU). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent.

10. Cookies & Tracking

We use cookies to improve your browsing experience, analyze traffic, and show personalized content. You can control cookie preferences via your browser or through our Cookie Settings panel.

11. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be notified via:

  • Website banners
  • Email (if subscribed)

Please review periodically. Continued use of the site means you accept the updated policy.